"My package never arrived. Never shopping here again."
"I got my delivery notification, but when I got home, the package was gone! I've never been more upset."
"I opened my new package, but the product arrived damaged. I can't believe I spent this much just to send it back for a replacement."
Add Friendly to your eCommerce store for free. Friendly covers the cost of refunds and resending products. The customer pays for the small protection fee.
Friendly installation is easy. Meet with our specialist and they will add the back-end code to your checkout page.
Friendly manages all claims for you, so you don't have to.
Sign up to be the first to try Friendly on your store today.
Friendly package protection is free for the merchant. The customer pays $0.99 to protect orders under $100, and $1.99 for order over $100.
Friendly protects you from lost, stolen, or damaged packages up to $2,500 of your eligible shipments.
We are currently beta testing Shopify stores with Friendly. If you would like to be one of the first, schedule a meeting with one of our product specialists, who will help you add the Friendly code snippet to your Shopify store.
If the customer's claim is approved, but the product is out of stock, Friendly will issue them a refund.
Friendly Package protection appears to your customer on the checkout page as an additional product in their shopping cart. They can toggle the protection on or off.