Explanation of Coverage

By including the Friendly Package Protection Program (the “Program”) in your cart at checkout, and paying the associated Program participation fee, you have elected to participate in the Program.  
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The Program extends coverage for eligible package(s) (up to $2500) in the event your package is:
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- Lost
- Damaged
- or Stolen

The following goods are excluded from coverage under the Program:
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Once your order is complete, and the participation fee is paid, you will receive a text message welcoming you to the Program and providing you with a link where you can submit a “Notice of Loss” in the event your package is lost, damaged or stolen.  
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When submitting a Notice of Loss with the link we text you, you will need to provide all of the information we request. The required information will depend on whether the package was lost, damaged or stolen.
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Notices of Loss must be submitted within 15 days of the estimated shipment arrival date.
Your Notice of Loss will be processed by Friendly and/or its designated third parties. After a decision has been made, you will be notified via text message whether your loss is eligible for coverage. 
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If eligible for coverage, the item(s) associated with your Notice of Loss will automatically be reordered and sent to the same address associated with the original shipment. Please note that the Program will not be added to this reorder. In the event that the subject item(s) are out of stock, a refund will be issued directly to you by the merchant from which the items were ordered (the “Merchant”) pursuant to Merchant’s refund policy.
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In the event that your Loss is ineligible for coverage, you will receive notice of such ineligibility,  along with an explanation, via text.

Insurance Disclosure

You are being offered the opportunity to insure eligible shipments under the Via Shipping Insurance Program. Coverage under the Via Shipping Insurance Program is provided by a cargo insurance policy issued to Via Customer, Inc. (“Via”) through SEG INSURANCE LTD. (“SEG”) and produced through Friendly Insurance Services, Inc.(“Friendly”), a licensed insurance producer and subsidiary of Via (the “Via Policy”). Your election to add your shipment to the scope of the Via Policy is entirely optional. The Via Policy provides up to $2,500 in coverage to your eligible shipments, but you are neither an insured nor an additional insured under the Via Policy. The availability of coverage under the Via Policy depends on the policy language, the facts of the claim and the law of the jurisdiction governing the interpretation of the Insurance Policy. SEG and Friendly reserve the right to change or cancel the program at any time. Insurance coverage may not be available in all jurisdictions and coverage is governed by the terms, conditions, limitations and exclusions set forth in the Via Policy.